Shipping Policy

• Free Shipping on all orders over $99 within Australia (excludes some heavy items eg surfboards)
• Free Shipping on all orders over $200 to New Zealand (excludes some heavy items eg surfboards)

Cutloose Surf utilises Toll Priority services for the majority of its deliveries. Toll priority is a completely trackable and secure service. For all orders received before 1pm AEDST, delivery to Metropolitan Australia occurs the following business day, whilst delivery to regional and rural locations should be no longer than 2 working days. If your order is being sent with Australia Post, please allow a few extra days for delivery to some regions.

Cutloose Surf also now ships to destinations outside Australia using UPS & International Couriers.

**Please note: IF YOU HAVE CHOSEN THE TOLL PROIRITY OPTION [no signature] Please ensure the shipping address is where you are going to be present to accept the delivery as this is a courier service. If you will not be home or at your place of work, eParcel from Australia Post will be the better option.

**Please note: Overnight Express is not valid for any PO Box addresses. For PO Box addresses you must choose the eParcel option which is not an Express service.

If an Express service is required, please amend your shipping address to a residential or business address. See the below information for destination, services, cost & delivery times.

 *Australia - Excluding the Northern Territory [NT] - eParcel is the only service available for the NT, which is FREE over $99.00, or $9.99 under $99.00
*Toll Priority [unsigned] - the item will be left without a signature.
*Next day - only applies to capital cities, regional areas, maybe take up to 2-3 days
*Asia – consists ONLY of the following countries Singapore, Malaysia, Hong Kong, Thailand, Philippines, China, Japan, Korea, Taiwan
*All shipping subject to weight & volume. Some bulky items maybe be charged at a different rate
*Some orders may incur a duty & customs charge. Cutloose Surf are unable to advise if this is going to happen, as it is based on your own countries regulations & compliances
*All charges are to paid by the customer on delivery of order
*Please note: IF YOU HAVE CHOSEN THE EXPRESS TOLL PROIRITY OPTION [no signature] Please ensure the provided shipping address is where you are going to be present to accept the delivery as this is a courier service. If you are not at the address provided, the parcel will be left for you by Toll Priority. If this method is chosen & your parcel is lost or stolen, Cutloose Surf cannot be held accountable for the order as you have chosen to not sign for delivery of your order. If you not going to be home at the time of delivery – please choose the eParcel option from Australia Post, as they will not leave without confirmation & signature.

 Pre-Orders

You will not be charged for a pre-order item until the day the item is shipped. Please note that delivery time for your pre-ordered item may change. To get an updated ETA of your pre-ordered item contact customer service at customerservice@cutloosesurf.com.au or call 08 8326 0939. Please be aware that any multiple item order containing a preorder item will not be shipped until the preorder item is ready for despatch.

Gift Wrapping

Please note, Gift wrapping is not available on large, bulky items. If you have any questions regarding this, please contact customer service.

Return Policy

Ordering is Easy and Risk Free!

Cutloose Surf is committed to customer satisfaction. If you receive merchandise that you are unhappy with it, simply return it to Cutloose Surf within the time frame listed below in the condition that you received it and we will free ship your exchange.

PLEASE NOTE THAT WE DO NOT EXCHANGE PROMOTIONAL OR SALE ITEMS

Exchanges (full price items) – 14 days from date of purchase

Feel confident, Cutloosesurf.com.au takes the risk out of ordering.

Australian Returns

If for any reason you would like to return product to us please follow the simple instructions below:

1. Complete the Exchanges section on the lower section of your invoice and enclose with your return merchandise. Be sure to complete all fields to ensure prompt turn around
2. Pack all items with your invoice in a secure carton or reuse the original packaging
3. Affix the pre-addressed label to your package, making sure you cover or remove original shipping label
4. Attend an Australia Post Office and send to the labeled address. For security and peace of mind we strongly suggest insured registered post as Cutloosesurf.com.au is not liable for lost return parcels
5. Cutloose Surf will then gladly cover the cost of shipping your new product via eParcel

International Returns

If for any reason you would like to return product to us please follow the simple instructions below.

1. Complete the Exchanges section on the lower section of your invoice and enclose with your return merchandise. Be sure to complete all fields to ensure prompt turn around
2. Pack all items with your invoice in a secure carton or reuse the original packaging
3. Affix the pre-addressed label to your package, making sure you cover or remove original shipping label
4. Attend a Post Office in your home country and send to the labeled address. For security and peace of mind we strongly suggest insured registered post as Cutloose Surf is not liable for lost returned parcels. Cutloose Surf cannot accept COD deliveries. Please allow approximately one week for the processing of your exchange once received.

Return of boxed or packaged goods

If you are wanting to exchange boxed or packaged goods, they must be returned to Cutloose Surf in the original unmarked packaging & in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packageing be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods. Please Note: Due to hygiene reasons, Cutloose Surf are not able to do any exchanges or refunds on any eyewear, bikinis, underwear or ear rings.

Returns Address: Cutloose Surf – 4 Piping Lane, Lonsdale, SA, 5160 Australia

If you have any further questions, please call us on +618 8326 0939.